Help Center

SHIPPING

Orders are prepared within 5–7 business days, excluding weekends and holidays. Processing time refers to the time required to prepare your order before it is given to the shipping carrier.

Standard U.S. shipping is $6.95. Orders with a merchandise subtotal of $100 or more qualify for free standard shipping after discounts and before taxes.

Tracking information will be emailed once your order ships. Carrier delivery estimates begin after the package has been accepted and are separate from ORIA’s processing time.

ORIA currently ships within the United States only.

If an unexpected delay prevents us from shipping within the stated timeframe, we will contact you with an updated shipping date and the option to accept the delay or cancel the unshipped order for a refund.

RETURNS

Return requests for eligible items must be submitted within 14 days of delivery.

To qualify for a return, necklaces and bracelets must be unworn, unused, undamaged, and returned in their original packaging.

For hygiene reasons, earrings are final sale. Earrings may only be returned or replaced if they arrive damaged, defective, or incorrect.

Items specifically marked “Final Sale” cannot be returned. Products purchased during a promotion remain eligible unless they were clearly marked Final Sale. Any refund will reflect the amount originally paid.

Customers are responsible for return-shipping costs unless an item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

Please contact us before mailing a return. Returns sent without prior authorization may not be accepted. Approved refunds are issued to the original payment method after the item is received and inspected. Banks may require an additional 5–10 business days to display the refund.

DAMAGED OR INCORRECT ORDERS

Please contact us within seven days of delivery if your order arrives damaged, defective, or incorrect. Include your order number and clear photographs of the item and packaging so we can help resolve the issue.

ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after an order has entered processing, and orders that have already shipped cannot be cancelled.

Please review your shipping address carefully during checkout. Once an order has shipped, ORIA cannot change its destination. If a package is returned because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping it.

JEWELRY CARE

Keep your jewelry dry and avoid direct contact with perfume, lotion, hairspray, household cleaners, and other chemicals. Store pieces separately and gently wipe the beads and metal components with a soft, dry cloth after wearing.

Natural stones and handcrafted glass may vary slightly in color, pattern, shape, and size. These variations are part of each piece’s individual character.

MATERIAL SENSITIVITIES

Materials differ between products. Please review the details on each product page before purchasing. Some pieces contain nickel or mixed-metal components and may not be suitable for customers with metal sensitivities.

ADDITIONAL HELP

For questions about an order, product, return, or delivery, please visit our Contact page. Include your order number when contacting us about an existing purchase.